Handy Tool: Consumer Action Handbook


cover of Consumer Action Handbook

If you’ve ever wondered what services to expect from a bank, how to choose a new doctor, scams to avoid when buying a new car, or how to deal with an unanswered complaint on a faulty product, USAGov has a handy free tool that just may help. They’ve just issued a 157-page Consumer Action Handbook (alert: 3 mb PDF) with many valuable tips, how-tos, scam avoidance advice and directories.

Here’s how they describe the resource:

“The Consumer Action Handbook brings together consumer information from across government. It includes practical questions to ask and factors to consider when you buy products and services. The Handbook features topics that affect everyone, such as credit reports and identity theft. It also addresses specific issues, like managing someone else’s finances and gas pump skimming. You’ll also find tips for detecting and reporting scams, throughout the book. Use our consumer assistance directory and sample complaint letter to file a consumer complaint.”

The guide is broken into four sections:

Part I — Be a savvy consumer – advice before you make a purchase. Covers general tips, banking, cars, credit, education, employment, food & nutrition, health care, housing, insurance, investing, privacy & identity theft, telecommunications, telemarketing & unwanted mail, travel, utilities, wills & funerals

Part II — key information resources – a list of public resources for seniors, persons
with disabilities, military families, and also for emergency preparations.

Part III — File a complaint – Suggestions on resolving consumer problems, including a sample complaint letter (page 60)

Part IV — Consumer Assistance Directory – Find contact information for corporate offices, consumer organizations, trade groups, government agencies, state authorities and more in a 70+ page directory.

You can also search for topics in the Index beginning on page 138.

You can download a copy or order a free print copy of the Consumer Action Handbook here.