Seniors: Be alert for a new Medicare scam


Nationwide, commissioners of insurance departments and state attorneys general are sounding the alert: there’s a new wave of Medicare scams.

Medicare is issuing new cards to beneficiaries – they started mailing them in April and it will take a year to distribute them all. The purpose of the new cards is to make them more secure and reduce the potential for identity theft by replacing a beneficiary’s Social Security number with a new, secure number. Here’s a picture of what the new card will look like.

picture of new Medicare card

These cards are issued by mail and they are free. You don’t need to do anything as long as your address is up to date. You can sign up at Medicare.gov to get an alert when your new card is in the mail. If you need to update your mailing address, visit your My Social Security account.

Of course, scammers are jumping into action to try to sow confusion and get between you and your new card. Medicare issues these tips to avoid scams:

  • Medicare will never call you uninvited and ask you to give us personal or private information to get your new Medicare Number and card.
  • Scam artists may try to get personal information (like your current Medicare Number) by contacting you about your new card.
  • If someone asks you for your information, for money, or threatens to cancel your health benefits if you don’t share your personal information, hang up and call us at 1-800-MEDICARE (1-800-633-4227).
  • Only give personal information like your Medicare Number to doctors, insurers acting on your behalf, or trusted people in the community who work with Medicare like your State Health Insurance Assistance Program (SHIP).

Online purchase scams top the BBB list of 2017 consumer fraud


Mouse trap with dollars to depict online scams

Online purchase scams are now the riskiest form of consumer fraud, according to a new fraud report from the Better Business Bureau, jumping from #4 in 2016 to #1 in 2017. BBB says that online scams were most frequently related to pets, clothing, cosmetics, electronics, and automobiles. Free trials involving cosmetics or nutritional products were also common.

BBB’s top 10 scams of 2017 were:

1. Online purchase scam (up from #4 in 2016)
2. Investment scam (up from #6 in 2016)
3. Employment scam (no change)
4. Advance fee loan scam (up from #5 in 2016)
5. Fake check scam (down from #2 in 2016)
6. Home improvement scam (down from #1 in 2016)
7. Tech support scam (up from #8 in 2016)
8. Travel/vacation scam (new to top 10, #12 in 2016)
9. Family/friend emergency scam (no change)
10. Government grant scam (new to top 10, #11 in 2016)

This BBB chart shows the most common means of scammer contact. (See more charts from the report.)

One bit of good news is that although the number of reported incidents increased, the percentage of consumers who actually lost money fell from 18.8% to 15.8%, so maybe users are getting smarter about scams. One other interesting observation in the report is that young people are more susceptible to scams than older folks, but although susceptibility decreases with age, the dollar cost of the scam goes up with age.

To avoid scams, be on high alert for unconsolidated emails and phone calls. Some common tactics to trick you include:

• Deals that are too good to be true
• High pressure tactics
• Urgency – you must decide now; offer is expiring; etc.
• Threats or intimidation – you”re under investigation, you will be arrested if you don’t act now
• Isolation – trying to force a decision before you talk it over with someone else

To learn more about any of the top 10 scams of 2017, download a full copy of the 2017 BBB Scam Tracker Annual Risk Report: New Trends in Scam Risk. Also, follow BBB’s scam tips to stay up-to-date on emerging threats.

Don’t let email scams hijack your holiday!


illustration of thief robbing santa

As seasonal shopping ramps up both on and offline, there are many opportunities for scammers and thieves to separate you from your hard-earned money.  Dial up your fraud awareness radar to the max – particularly when shopping online. Today, we’ll focus on email scams, a favorite tool for crooks. We’ve been monitoring our email spam folders and monitoring news reports to bring you some common scams this year.

Shipping status phishing emails: Be alert for emails telling you to login to check shipping status for recent purchases. This often works because it uses the names and logos of large retailers that you might actually have made a recent purchase from, such as Amazon or Walmart. Or it might be an email pretending to be Fedex, UPS, or another shipping service. Take the time to check these out carefully – did you make a purchase? Look at the information of the sender in the email header – is it legit? Hover over the link to read where it is taking you before you click. If there is any doubt, go back to the site where you made your purchase and check shipping info form there.

Emails using your name. There are many ways that scammers can get your name so that is no guarantee of legitimacy. They can even spoof your email address so that an email looks like it is coming from your own account. Here are some recent scams we’ve see using our name:

  • Cash advance for {your name}
  • Verify this charge to your {name of large retailer} account
  • Are you {your name)
  • We found your missing money {your name}
  • Hey {your name} !! Do You Remember me ?
  • Why did you text me (your name}

Gift card scams. Be alert for emails or phone calls telling you that you’ve been selected to get a $50 card or that you’ve been sent a card. In the last few weeks we’ve had malicious email attempts touting McDonald’s, Kohl’s, Bed, Bath & Beyond, Target, CVS, Apple and PayPal. Some of these mails can look very legit. Here are a few tips to stay safe:

  • Don’t buy gift cards from emails or from online auction sites. If you want to a purchase a gift card, go to the actual vendor site or their offline store.
  • When purchasing a gift card, never give private information such as your Social Security number, bank account number or date of birth.
  • Only use gift cards at the intended sites. If a caller or an online vendor tells you they only accept payments via gift cards, beware. Don’t give anyone gift card claim codes. Also, no reputable vendor or service will ask to be paid in Amazon or Apple gift cards, or any other gift cards.
  • If you purchase a gift card in a retail store, ask the cashier to scan the card to verify that the card actually reflects the stated amount and correct balance.

The TN Department of Commerce & Insurance has a good list of common holiday scams: Letter from Santa? Or is it bait from a scam artist? It’s worth glancing at their list of scams as well as  checking out their tips to stay safe.

Other common email scams and pitches we’ve seen in our spam folder lately that lead to malicious sites:

  • Check you Experian score
  • Letters from Santa offers
  • Instant loans: Get approved for $15,000 Immediately
  • Credit card offers
  • Pain drugs and medical marijuana offers
  • You have been selected for clinical trials
  • Please confirm receipt
  • Free samples

A few common signs of scams:

  • Offers that are too good to be true – they usually are fake.
  • Demands or threats to take action now to avoid consequences; emails saying “Final notice.”
  • Requests to update your information or change your password

Crooks have a lot of tricks and are good at exploiting human weaknesses. Here are a few sites that will help you learn more about current scams and improve your online safety savvy.

 

 

Handy Tool: Consumer Action Handbook


cover of Consumer Action Handbook

If you’ve ever wondered what services to expect from a bank, how to choose a new doctor, scams to avoid when buying a new car, or how to deal with an unanswered complaint on a faulty product, USAGov has a handy free tool that just may help. They’ve just issued a 157-page Consumer Action Handbook (alert: 3 mb PDF) with many valuable tips, how-tos, scam avoidance advice and directories.

Here’s how they describe the resource:

“The Consumer Action Handbook brings together consumer information from across government. It includes practical questions to ask and factors to consider when you buy products and services. The Handbook features topics that affect everyone, such as credit reports and identity theft. It also addresses specific issues, like managing someone else’s finances and gas pump skimming. You’ll also find tips for detecting and reporting scams, throughout the book. Use our consumer assistance directory and sample complaint letter to file a consumer complaint.”

The guide is broken into four sections:

Part I — Be a savvy consumer – advice before you make a purchase. Covers general tips, banking, cars, credit, education, employment, food & nutrition, health care, housing, insurance, investing, privacy & identity theft, telecommunications, telemarketing & unwanted mail, travel, utilities, wills & funerals

Part II — key information resources – a list of public resources for seniors, persons
with disabilities, military families, and also for emergency preparations.

Part III — File a complaint – Suggestions on resolving consumer problems, including a sample complaint letter (page 60)

Part IV — Consumer Assistance Directory – Find contact information for corporate offices, consumer organizations, trade groups, government agencies, state authorities and more in a 70+ page directory.

You can also search for topics in the Index beginning on page 138.

You can download a copy or order a free print copy of the Consumer Action Handbook here.

Imposter fraud and debt collection scams top the list of 2016 fraud reports


This week is Consumer Protection Week – but honestly, consumers should be on their guard about potential scams and fraud every single week of the year. In 2016, people who reported fraud to the Federal Trade Commission (FTC) paid $744 million to scammers – with a median payment of $450. Those are only the reported cases – many people are embarrassed to admit that they fell for a scam. Experts put scam crimes more on the order of $30 to $40 billion a year.

In looking at the top fraud in 2016, the FTC said that of those who specified how they were contacted by scammers, 77% said it was by telephone, with only 8% contacted by email and 3% by traditional mail. That tells you to be alert for suspicious calls.

Also notable in 2016, the FTC reports that for the first time, imposter scams passed identity theft for the number of complaints, and debt collection was the top complaint for the second year in a row.

Imposter scams are scammers who pretend to be someone else: the IRS, debt collectors, tech support – the FTC has posted examples of different types of imposter scams that have been reported.

Why are people susceptible to fraud?

Scammers are masters of human nature and prey on our weaknesses. They appeal to fear by posing as the IRS, debt collectors or other authorities, making harsh threats and you-must-act-now demands. They exploit our hopes of winning or getting something for free or for an incredible price. They take advantage of naive computer users with popups, phishing scams, unsafe apps or links and social media targeting.

In What Makes People Fall for Online Fraud? Rick Paulas reports on an AARP survey about risk factors involved with falling for Internet scams.

” … there’s a correlation between fraud victims and the activities people perform online. For instance, those willing to post their birth dates or relationship status on social media are 8 percent more likely to be victims of online fraud than those who keep mum. Those who sign up for free trial offers are 10 percent more likely to get swindled. People who click on pop-ups are 16 percent more likely. “Victims tend to be more open,” Shadel says. “But people wise up. They realize you shouldn’t be clicking on every pop-up you get.””

The article 10 Types of People Who Fall for Scams, Schemes and Cons by Marilyn Lewis says that:

Victims include older people, yes, but also younger ones. Educated and undereducated. White-collar and blue-collar. Dumb people and smart ones. The Stanford study says:

An emerging conclusion in profiling research is that there is no generalized profile of a “typical” victim. Profiling studies that analyze victims by type of scam, however, have yielded a clearer picture of scam-specific profiles. In other words, while everyone is vulnerable, some people may be more vulnerable to particular scams than others.

The article is very interesting, examining various demographic groups and what type of scam is likely to be most successful for that group. For example white men are the most likely victims of investment fraud; lonely people are more susceptible to dating fraud.

Even relatively sophisticated and alert people can let their guard down and fall for a scam. One way to keep suspicion high is to periodically review the FTC Scan Alerts to learn the latest scams that are circulating. It’s also important to report fraud should yo be come a victim. That is how the authorities catch criminals and alert others about new schemes.