Bad enough if you are in an auto accident – that’s stressful enough. You might be injured or at the very least, shaken up. Suddenly a tow truck appears on the scene saying they are from your insurance company. While that might seem like lucky timing, it should actually raise your suspicions. High pressure tactics from rogue tow truck operators can lead to exorbitant towing and storage fees or your car being taken to a body shop that is in league with the tower. The National Insurance Crime Bureau recently released a public service announcement to raise awareness about rogue tow truck operators and how to avoid becoming a victim.
NCIB offers these tips:
- Never give permission to a tow truck operator who arrives unsolicited to take your vehicle.
- If you or law enforcement did not call a tow truck to the scene, do not deal with that operator.
- Do not provide tow truck operators with your insurance information.
- Do not provide tow truck operators with personal lien holder information.
- Determine that the tow truck signage is identical to what appears on any documentation the tow truck operator provides (they may say they “work with” your insurance company).
- If the tow truck does not display signage identifying the name of the tow company, ask for company identification.
- If a tow operator’s legitimacy is in doubt, call the police.
- Do not give a tow truck operator permission to tow your vehicle until they:
–Provide a printed price list, to include daily storage fees and miscellaneous charges that will apply if they tow your car (if the prices seem too high, ask the police or your insurance company to call a towing service for you).
–Provide printed documentation indicating where the vehicle is being towed if it is not a location of your choosing.
The Coalition Against Insurance Fraud offers more information on tow truck cons and scams, as well as extensive tips to for what to expect and what your rights are.
Check out the full article but here are a few tips from their list:
Think ahead: Join an emergency road service club or organization such as AAA. Also know your auto insurer’s roadside assistance program, with the tollfree number printed on your insurance card. They’ll set you up with reputable towing firms and repair shops.
Photos. Take a photo of the scene, including the tow truck. Use your cell phone or a disposable camera stored in your glove compartment.
Complain. File complaints if you’re scammed. Contact your insurer, state insurance department, local Better Business Bureau and the police.
Know your rights. State laws protect you if your vehicle is towed while you were away, such as while shopping. Confirm and complain if you suspect violations of these rules in most states:
- The property owner or manager of a business that had your vehicle towed must be at the scene and sign the towing authorization in most states;
- The operator must leave a small sign at the scene. It should have the firm’s name, address, phone, reason for towing, and who requested the tow;
- Towing firms must take a photo of your vehicle in the “illegal” spot and notify the local police department to ensure the car is not classified as stolen. Get the photos from the towing firm (though expect a fee); and
- The towing operator must release your vehicle if you will not or cannot pay the requested towing free. This is true in most states, and then becomes a matter for civil courts.